Conflicts are unavoidable, and can be found in any company. As a manager, you are especially called upon to actively manage conflicts, be it as a conflict manager in a team or as a participant! Using effective techniques, combined with a solution-oriented attitude and behavior, you can resolve even extremely difficult situations professionally.

Topics

Leadership means managing conflicts

• Conflicts in teams, groups and organizations

• Conflicts within the management

• Conflicts in your own understanding of your role as manager

• Conflicts with colleagues and superiors

• The manager as conflict moderator

Causes and symptoms of conflicts

• Sources of conflict

• When are we dealing with an actual conflict?

• Recognizing and defusing potential conflicts

Your personal attitude determines your behavior in conflicts

• Analyzing your own thinking and behavioral patterns in difficult situations

• How does my attitude affect my behavior as a manager in conflict situations?

• How can I best use my strengths and more confidently manage my weaknesses?

• Turning distrust into trust, confrontation into cooperation

Understanding and successfully resolving conflicts

• Putting conflict resolution models to best use

• I need to try to relate to opposing opinions, but how?

• Negotiating disparate positions and interests

• Do women and men react differently in conflicts?

• Handling our own emotions and those of others

• Improving your own conflict resolution skills

• What opportunities does a conflict provide?

• Learning the limits of conflict resolution

Working through concrete sample conflicts from your own branch

          Your benefits

You will constructively address the topic "conflict" and learn to actively manage conflicts.  This entails learning to:

• recognize,

• positively shape and

• resolve conflicts in a profitable manner.

You will receive the decisive know-how to improve internal cooperation, better motivate your employees and, in the process, contribute to the success of your company.

Methods

You have the opportunity to present concrete conflicts from your own company. Practical approaches to resolving the conflict are then worked out together in discussions and roleplays. Through the addition of presentations, practical exercises, communication exercises and comparison of experiences, conflict resolution is dealt with in a comprehensive manner.